Intoollect’s highly specialized consultants work shoulder-to-shoulder with our clients’ business and technology professionals to bring fact-based decision-making to customer-impacting improvement initiatives, from process improvement to rates/price analysis to soup-to-nuts operational intelligence implementations. Our consulting is based on a continuous knowledge-transfer philosophy, building our customer’s self-sufficiency through self-service analytics.

Customer Care and Billing

Leveraging our Perfacto software, Intoollect offers single-purpose engagements or full implementation services for business intelligence and Oracle Utilities Customer Care and Billing legacy conversions or upgrades. With an industry-leading reputation for efficiency and “to the penny” accuracy, we have repeatable methodologies and deliverables for:

  • User Experience Profiling and Business Process Improvement Assessments
  • Meter to Cash Cycle Assessments
  • Application Performance Measurement and Monitoring
  • Upgrades and Implementations – Project Management to Blended Team to One Stop Shopping Models
  • Oracle BI Publisher or BOE report development
  • Crystal/BOE to BI Publisher report conversion
  • Performance Maturity Analyses
  • Automated Performance Testing
  • Rates Planning and Forecasting
  • Parallel Billing and Bill Accuracy Assessments
  • Data Conversion Validation
  • Customization Development – Change Handlers, Interfaces, Portals/Zones, etc.

Public Sector Revenue Management

With black-belt level architects, Intoollect offers many services to PSRM clients, using our Perfacto software and methodologies:

  • User Experience Profiling and Business Process Improvement Analysis
  • Report, information zone, and dashboard development
  • Performance Maturity Analyses
  • Automated Performance Testing
  • Parallel Billing and Bill Accuracy Assessments
  • Data Conversion Validation
  • Customization Development – Change Handlers, Interfaces, Portals/Zones, etc.

Revenue Management and Billing

With black-belt level architects, Intoollect offers many services to RMB clients, using our Perfacto tools and methodologies:

  • User Experience Profiling and Business Process Improvement Analysis
  • Report, zone, and dashboard development
  • Performance Maturity Analyses
  • Automated Performance Testing
  • Parallel Billing and Bill Accuracy Assessments
  • Data Conversion Validation
  • Customization Development – Change Handlers, Interfaces, Portals/Zones, etc.