Intoollect’s highly specialized consultants work shoulder-to-shoulder with our clients’ business and technology professionals to bring fact-based decision-making to customer-impacting improvement initiatives, from rates/price planning to process improvement to energy efficiency projects to soup-to-nuts application implementations. Our consulting is based on a continuous knowledge-transfer philosophy, building our customer’s self-sufficiency through a tools-based approach.

Customer Care and Billing (CC&B)

Leveraging our Perfacto tools, Intoollect offers single-purpose engagements or full implementation services for Oracle CC&B legacy conversions or upgrades. With an industry-leading reputation for efficiency and “to the penny” accuracy, we have repeatable methodologies and deliverables for:

  • Upgrades and Implementations – Project Management to Blended Team to One Stop Shopping Models
  • Oracle BI Publisher or BOE report development
  • Crystal/BOE to BI Publisher report conversion
  • Customization Development – Change Handlers, Interfaces, Portals/Zones, etc.
  • Meter to Cash Assessments
  • Performance Maturity Analyses
  • User Experience Profiling and Process Improvement Analysis
  • Automated Functional, Regression and Performance Testing
  • Rates Planning and Forecasting
  • Parallel Billing and Bill Accuracy Assessments
  • Data Conversion Validation
  • Functional and Technical Training

Public Sector Revenue Management

With black-belt level architects, Intoollect offers many services to PSRM clients, using our Perfacto tools and methodologies:

  • Report, zone, and dashboard development
  • Performance Maturity Analyses
  • User Experience Profiling and Process Improvement Analysis
  • Automated Functional, Regression and Performance Testing
  • Parallel Billing and Bill Accuracy Assessments
  • Data Conversion Validation
  • Customization Development – Change Handlers, Interfaces, Portals/Zones, etc.

Revenue Management and Billing

With black-belt level architects, Intoollect offers many services to RMB clients, using our Perfacto tools and methodologies:

  • Report, zone, and dashboard development
  • Performance Maturity Analyses
  • User Experience Profiling and Process Improvement Analysis
  • Automated Functional, Regression and Performance Testing
  • Parallel Billing and Bill Accuracy Assessments
  • Data Conversion Validation
  • Customization Development – Change Handlers, Interfaces, Portals/Zones, etc.